Return Policy | Crown & Caliber
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At Hodinkee and Crown & Caliber, we aspire to ensure your utmost satisfaction with every purchase, but we recognize that sometimes a return may be necessary. To facilitate a smooth and clear process, we kindly ask you to thoroughly review our return policy outlined below, including all terms, conditions, and applicable fees.

Final Sale:

Effective with all purchases beginning August 1, 2024, ALL SALES ARE FINAL. No refunds, returns, cancellations or exchanges are permitted. There will be no price adjustments for previous purchases.

For purchases made before  August 1, 2024, see below:

Return Window:

All eligible items in their original, unworn condition may be returned within seven (7) days of receipt for a refund to the original payment method.

 

Return Process:

  • All returns must be initiated promptly and Hodinkee/Crown & Caliber must receive the returned merchandise at our warehouse within 7-days from the date you received the item.
  • Items must be returned in unworn, unaltered condition with all original packaging and paperwork. Pre-owned watches must have their red sticker fully intact, without signs of tampering or removal. 
  • To initiate a return, simply click here to get started. 

 

Fees:

  • Domestic Returns: All domestic orders over $300 will incur a flat rate Shipping Fee of $50 to be deducted from the refund amount.
  • Domestic Returns: All domestic orders under $300 will incur a flat rate Shipping Fee of $25 to be deducted from the refund amount.
  • International Returns: A flat rate Shipping Fee of $250 will be deducted from the refund amount.

 

Restocking Fee

  • In the event that the red sticker on pre-owned watches is adjusted or removed, an additional reinspection fee of 10%, capped at $500, will be applied, in addition to the standard return shipping fee. 
  • Should Hodinkee and Crown & Caliber choose to approve a return request submitted after the standard 7-day period, an additional reinspection fee of 10%, capped at $500, will be applied, in addition to the standard return shipping fee.
  • If any accessories, such as – but not limited to – a strap, box, or papers, are missing from your return, a replacement fee will be charged on new/modern watches and pre-owned watches based on either the replacement cost or value of the missing item. We will reach out to you if we detect any accessories are missing before you are charged.




Non-Returnable Items:

  • Items that indicate ‘final sale’ on the product or sale page are not eligible for cancellation or return.
  • Any damage to the watch could make the item ineligible for return. 
  • Worn or altered new/modern watches are not eligible to be returned; the return process will be rejected and the watch will be returned back to you.
  • Technology products including but not limited to products manufactured by Apple, Leica, Garmin, and Bang & Olufsen are not eligible to be returned.


International Customers:

 

  • Rejected deliveries will incur customs fees charged as a restocking fee, deducted from the refund.
  • Previously incurred customs fees and/or taxes are non-refundable but can be petitioned through customs.



Please note, this policy is part of our commitment to ensuring a smooth and transparent transaction process for our valued customers. We appreciate your understanding and adherence to these conditions.